Privacy Policy


Last update: March 11, 2022

AT SOURIS MINI, WE VALUE AND RESPECT OUR CUSTOMERS. WE UNDERSTAND YOUR CONCERNS ABOUT PRIVACY AND THE ISSUES THAT HAVE ARISEN REGARDING THE FLOW OF YOUR PERSONAL INFORMATION.

The purpose of this privacy policy ("Policy") is to provide information about the Personal Information, as defined below, that we collect and process in connection with your use of the "sourisminisecondemain.com" website, including its functions, applications, services or associated websites ("Website"). The Website is operated and owned by Groupe Souris Mini inc. ("Souris Mini" or "we") whose contact information can be found in the "Contact Us" section below.

Souris Mini is committed to respecting the privacy of its customers, partners and all other visitors to its Website ("User(s)" or "you"), and to protecting their Personal Information.

The Website is administered from Quebec, Canada. This Policy takes into account the requirements of the Act respecting the Protection of Personal Information in the Private Sector in force in Quebec as well as any other law to which Souris Mini may be subject during the course of its activities (collectively "Act(s)"). The Personal Information you provide to Souris Mini will only be used for the purposes set out in this Policy and in accordance with the applicable Law.

By using or providing your Personal Information to the Website, you consent to its collection, use, disclosure and retention in accordance with the terms of this Policy. We therefore recommend that you read this Policy carefully. If you do not consent, please do not disclose your Personal Information to us and stop using the Website. You may also unsubscribe from any mailing list at any time or send us an email at the address indicated in the "Contact Us" section below.

SCOPE OF APPLICATION
This Policy applies to Personal Information of Users transmitted to Souris Mini via the Website or by any other written or oral means. Personal Information is collected when you use the Website, subscribe to our publications, purchase products available on the Website, communicate with us or other Users, whether by email, telephone or otherwise, and in the course of Souris Mini's business relationships with its partners and customers.

This Policy does not apply to Personal Information of employees, consultants or other individuals associated with Souris Mini, or to any information that is not Personal Information, such as information that is solely generic or commercial in nature.

Souris Mini's services are not intended for minors ("Child(ren)").

Also, when you make an online payment using a credit card or payment account to complete a purchase on our Website, no information about that credit card or account will be collected by us. Online payment will be processed and administered solely by third party service providers, including Shopify, which will host the Personal Information collected on its own servers. Your Personal Information collected in this manner is therefore subject to the privacy policies of such third-party providers.

WHAT IS PERSONAL INFORMATION?
Personal Information is any information that directly or indirectly identifies a natural person by reference to a single element or a combination of elements. This includes, without limitation, first name, last name, phone number, street address, email address, etc. (collectively "Personal Information").

PERSONAL INFORMATION COLLECTED
We collect Personal Information with your consent or as permitted or required by applicable law. Your consent may be express or implied, depending on the circumstances and applicable Law.

Souris Mini will limit the collection of Personal Information, both the type and amount of information, to that which is necessary for the purposes for which it is collected. We will also ensure that the Personal Information we hold is accurate, complete and up-to-date.

We collect the following Personal Information that you provide directly to us on the Website on a voluntary basis, including by creating an account or logging into the Website:

  • Your name;
  • Your choice of language of communication;
  • Your email address;
  • Your mailing address;
  • Your billing address;
  • Your shipping address; and
  • Your home, mobile and/or office phone number.

The Personal Information we collect about you is collected during interactions with the Website or with us in the following ways:

  • When you buy or sell;
  • When creating a Souris Mini Second Hand account;
  • When you subscribe to our mailing list (newsletter);
  • When you participate in our surveys;
  • Through the various forms available on the website, for example in the "Contact Us" section; and
  • When you contact our customer service department by email, phone or otherwise.

In addition to the above, we may automatically collect and store the following information about you, some of which is Personal Information:

  • IP address;
  • Operating system;
  • Type and language of your computer or other device used;
  • Content of any unsuppressed cookie;
  • Screen resolution used;
  • Visited pages and queries;
  • Time and day of connection;
  • Links you click;
  • User origin;
  • Geolocation; and
  • Language of your browser.

Specifically, the IP address is a number that is automatically assigned to your computer by your Internet Service Provider and may, under certain circumstances, constitute Personal Information. This number is automatically entered into server log files whenever you visit our Web Site, along with the time of your visit and the pages you visited. It is also collected by web beacons in the manner described below. We use IP addresses for purposes related to the use of Personal Information, as well as for calculating website usage levels, diagnosing server problems, administering the Website and your use of it, including making promotional offers, responding to your requests, and enabling you to make purchases.

Generally, information is collected automatically through the use of cookies and web beacons and other similar technologies.

Cookies" are small data files stored on your computer or any electronic communication device you use when you visit the Website. These files enable the exchange of information between the Website and your browser, but cannot read information stored on your hard drive. Cookies are used in a variety of ways to enhance or personalize your online experience. For example, we use them to measure the number of visits, average time spent, pages viewed, to allow you to access certain features of our Website, to store your preferences, to recognize you when you return to our Website, and to monitor and maintain information about your use of our Website. Cookies are also used to collect transactional information required by a loyalty program in which you have authorized us to provide your Personal Information (see "Uses of Personal Information Collected" below). You can set your browser to refuse cookies, to allow them on a case-by-case basis, or to notify you when you receive them. Please note, however, that by disabling cookies, you may not be able to take advantage of certain features of the Website. If you use a computer in a public place or share a computer with other users, be sure to clear your browsing history before you end each session.

We use the following cookies:

  • Session cookies: These cookies are essential to the proper functioning of the Website and its features. They do not collect information to be used for commercial prospecting or advertising targeting. Session cookies are encrypted identifiers that are not recognizable but are essential so that you do not have to log in again each time you visit a page.
  • Google Analytics cookies: Google Analytics collects several types of information related to your navigation of the Website, such as the pages you visit, the date and time of your visit and the links you click. Google uses this information only to generate statistics and reports about your use of the Website. These elements allow us to improve the Website by better understanding the browsing behavior of the Users.

Web beacons and similar technologies (also known as "web beacons" or "clear GIFs" or "tracer tags") are tiny graphic images that we use on our Website and in our emails. Web beacons help us analyze our customers' online behavior and measure the effectiveness of our Website and advertisements. We work with service providers who help us collect, analyze and track this data. Web beacons are used on the Website to collect data about your visit. We may also track certain information about the Website you accessed just prior to joining our Website. Web beacons and cookies in our emails may be used to track your interactions with these messages, such as when you receive or open one of our emails or click on a link.

USE OF PERSONAL INFORMATION COLLECTED
The Personal Information we collect serves a variety of administrative, business, contractual and legal purposes. Specifically, we use your Personal Information for the following purposes:

  • To enable you to use the Website and the services offered on it;
  • Track your sales and purchases, including sending you emails to confirm transaction status;
  • Improve your buying or selling experience;
  • Inform us about your purchasing preferences;
  • Understand your tastes and purchase history so we can develop offers and promotions for you;
  • For internal business purposes, such as analyzing trends and statistics, for auditing purposes, and to develop new products, enhance our Website, improve our services, identify needs and determine the effectiveness of our promotional campaigns;
  • Proceed to the management of the website;
  • Provide you with technical support;
  • To protect the security and integrity of our website and our business;
  • To prevent, detect, and investigate suspicious, fraudulent, or otherwise violating our Terms of Use activities and transactions;
  • Communicate with you and send you information by e-mail, text message or other means about our products, services, contests and promotions, unless you have indicated that you do not wish to receive promotional communications, your transactions, changes to our terms and policies and/or for other administrative or legal purposes to protect our rights and interests;
  • Enforce this Policy or the terms of use of the Website; and
  • Respect the Laws.

We collect and use only the Personal Information that is required and necessary for us to fulfill the purposes identified above.

DISCLOSURE OF YOUR PERSONAL INFORMATION
We will not disclose, rent, sell or lease your Personal Information to third parties.

SECURITY OF PERSONAL INFORMATION
We do our best to provide you with a safe and convenient online experience. We recognize that our customers and other Users trust us to protect their Personal Information and we have put measures in place to protect the Personal Information in our custody and control. For example, we permit access to Personal Information only to those of our employees and authorized service providers who need the Personal Information for the purposes described in this Policy. We have taken administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of the Personal Information we maintain. When you enter your Personal Information, the Souris Mini website uses Secure Socket Layers (SSL) technology, which makes the transmission highly secure. When you make your payment online, you can verify that you are in secure mode on the payment platform of the service provider Shopify, making sure that the URL link (web address) begins with "https://" rather than "http://". Please note that the security of your payments is subject to the security measures put in place by Shopify, to the full exoneration of Souris Mini. We advise you to read Shopify's terms of use, which apply to any transaction made on the Website.

In order to provide you with an increased level of security, online access to certain Personal Information is also protected by a password of your choice. We strongly recommend that you do not share your password and remind you that you are entirely responsible for keeping it confidential. Souris Mini will never ask you for your password in an unsolicited communication.

STORAGE AND TRANSFER
The Personal Information we collect is stored on secure servers with restricted access, based primarily in Quebec (Canada) and the United States, either on our own servers or on those of third-party service providers.

To the extent that Personal Information is transferred outside of Quebec, we will take the steps required by Applicable Laws, which may include, as applicable: (i) obtaining your consent before proceeding with the transfer; (ii) implementing binding corporate rules; (iii) adopting standard data protection clauses approved by the relevant authorities; or (iv) obtaining appropriate assurances from the recipients of the Personal Information in the third country that the Personal Information is adequately protected.

LINKS TO OTHER WEBSITES
Our Website may contain hyperlinks to other websites operated by third parties. By clicking on these hyperlinks, you will be leaving the Website to those third parties, which may have different privacy policies and practices. This Policy is no longer applicable once you leave our Website. Souris Mini is not responsible for third party websites, their content and/or practices regarding the collection, use and disclosure of Personal Information. The inclusion of a link to a third-party website on our Website does not imply that we endorse it. Hyperlinks are provided solely for the convenience and information of Users. We recommend that you review the privacy policy and terms of use of each site you access through the Website.

LIMITATION OF LIABILITY
Despite all the precautions taken by Souris Mini, you should know that, unfortunately, no data transmission can be considered absolutely secure on the public network that is the Internet. When you use the Internet to transmit Personal Information, there is always a risk of interception, loss or modification. As a result, we cannot guarantee the 100% security of your Personal Information transmission over the Internet and any transmission of Personal Information by you is therefore at your own risk.

You agree that Souris Mini shall not be liable for any breach of confidentiality, hacking, virus, loss or alteration of Personal Information transmitted or hosted on its systems or those of a third party and you waive any claim in this regard, except in the case of gross negligence or intentional misconduct on the part of Souris Mini. Accordingly, you agree to hold Souris Mini and its officers, directors, affiliates and business partners harmless from any damages of any kind, whether direct or indirect, incidental, special or consequential, arising out of or in connection with the use of your Personal Information.

In the event of a breach of confidentiality or security of your Personal Information that poses a high risk to your rights and freedom, you will be notified of such breach as soon as possible and Souris Mini will take reasonable steps to preserve the confidentiality and security of your Personal Information as much as possible.

If you have reason to believe that your communication with us is no longer secure, you must notify us of the problem immediately by contacting us. If you notify us by mail, the resolution of the problem will be delayed.

Here are some recommendations to ensure that your online browsing is safe:

  • If you are using a public computer, always log off when you are finished;
  • Do not share your passwords. Remember, anyone who knows your password can access your Personal Information;
  • When creating a password, use at least eight (8) characters and preferably a combination of letters, numbers and other characters. Do not use words from a dictionary, your name, email address or other Personal Information that can be easily obtained. We also recommend that you change your password often;
  • Use a different password for each of your online accounts;
  • Beware of unsolicited emails, text messages and phone calls.

In addition, if you receive a suspicious email or text message ( ) with a link to update Personal Information on your account, do not click on that link. If you are contacted by a stranger who sends you an unsolicited email or text message or asks you to confirm or provide your password or Personal Information, ignore the request and contact us immediately.

PERSONAL RESPONSIBLE FOR PERSONAL INFORMATION AT SOURIS MINI
If you have any questions, concerns or complaints about the application of this Policy or the management of your Personal Information, please contact our Privacy Officer as indicated in the “Contact Us” section below.

RIGHT OF ACCESS, RECTIFICATION AND OPPOSITION
We will confirm the existence, use and disclosure of your Personal Information to you upon your request, as well as provide you with access to your Personal Information and allow you to correct or delete it.

You may also refuse, where the collection is based on your consent, to have your Personal Information used for certain purposes identified at the time of collection. Please note that we may not be able to provide you with certain services or access to certain features of the Website if you withdraw or refuse to give us your consent to use your Personal Information in accordance with this Policy.

Our Website also includes a feature that allows you to set up your account and change certain Personal Information yourself. You can request to have your account deleted if you wish.

In order to assert your rights or make any request, you may contact us in writing as indicated in the “Contact Us” section below. In all cases, we will process requests for access or modification in accordance with applicable Laws.

When you proceed by email, be sure to include your full name and the email address you used when you registered. If you request to have your name and email address removed from our mailing list, we will keep your Personal Information in a Do Not Call file to honor your request. Your email request will take approximately 10 business days to process, and your postal mail request will take approximately 3 to 4 weeks to process; until that time, you may continue to receive communications from us. If you change your mind, you may resume receiving promotional communications by re-registering for our mailing list on our Website.

RETENTION POLICY FOR PERSONAL INFORMATION
If you close your Souris Mini account, we may retain some of the Personal Information in your account for analytical purposes, as well as for record-keeping integrity and fraud prevention, collection of fees charged, enforcement of the Terms of Use, actions we deem necessary to protect the integrity of our Website or our Users, or any other actions permitted by law. In addition, if any of your Personal Information has been provided with your consent, to service providers or third parties, the use and retention of your Personal Information will be subject to the policies of those third parties.

Your Personal Information is retained for the period of time strictly necessary to fulfill the purposes of this Policy and for the period of time required by any applicable law, including tax regulations.

CHANGES TO OUR COMMITMENT TO CONFIDENTIALITY
We reserve the unilateral right to make changes to this Policy at any time, in which case the most recent version will automatically supersede the previous one. If we make any changes, we will take steps to notify you, either by posting on the Website or otherwise. Any changes will be effective immediately or on the date indicated in the update.

By continuing to use the Website after an update is posted, you consent to our use of your Personal Information in accordance with the amended policy.

APPLICABLE LAW AND DISPUTE RESOLUTION
This Policy and your use of the Website are governed by the laws of the Province of Quebec and the laws of Canada applicable therein.

In the event of any disagreement between you and Souris Mini regarding the application of this Policy, we invite you to first contact us in the manner provided herein. We will attempt to reach an amicable settlement and find a reasonable solution appropriate to the situation, without prejudice to the right of either party to have recourse to the courts in the manner and at the time it deems appropriate.

Subject to the mandatory provisions of the Act, you agree with Souris Mini that any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of the Province of Quebec, judicial district of Quebec, whose exclusive jurisdiction you irrevocably consent to.

CONTACT US
Please feel free to contact us if you wish to exercise any of your rights under this Policy, withdraw your consent to receive marketing communications, or if you have any complaints, questions or comments about this Policy or our handling of your Personal Information. Our contact information is as follows:

Groupe Souris Mini Inc.
2530 Wilfrid-Hamel Boulevard, suite 101
Quebec City, QC G1P 2J1
info@sourisminisecondemain.com